Customer Service Executive job at Instant Web-Net

Instant Web-Net Technologies Limited is currently seeking suitable and qualified candidates to fill the role of customer service executive

Are you creative, diligent and looking to make a difference
while working in an environment with rapid learning and growth opportunities?

You might want to consider working with us.

We're searching for a bright _Customer Service Executive_ that knows what it takes to produce top-notch customer experience. The candidate would join our team to provide professional, helpful, high-quality service and assistance to meet and exceed our clients’ expectations.

Job Title: Customer Service Executive job

Job ID: CSE6837883

Job type: Full Time

Location: Lagos Nigeria

Remuneration: Competitively attractive

Location: Ajah, Lagos

JOB DESCRIPTION

This role requires
candidate to:

  • Identify and assess customers' needs to achieve
    satisfaction
  • Handle complaints, provide appropriate solutions
    and alternatives within the time limits and follow up to ensure resolution
  • Respond and resolve customer complaints via
    phone call, email, live chat, WhatsApp and on social media platforms available.
  • Attend to walk-in clients
  • Generate sales leads from calls and email
    correspondence
  • Provide product and service information to
    customers
  • Manage inbound and outbound calls
  • Document all call information and customer
    interactions according to standard operating procedures
  • Fulfill requests by clarifying desired
    information; completing transactions; forwarding requests
  • Compile reports on overall customer satisfaction
    and feedback
  • Recommend course of action or strategy to
    management by collecting customer information and analyzing customer needs
    through feedback
  • Contribute to team effort by accomplishing
    related results as needed
  • Meet personal/team sales targets and call
    handling quotas
  • Assist clients through training registration,
    account opening, verification and installation of platforms
  • Inform customer of offers and promotions
  • Suggest solutions when a system malfunctions
  • Handle changes in policies, terms of use on
    different types of bonuses
  • Follow communication procedures, guidelines and
    policies
  • Answer questions about terms of company
    operations and policies
Related:-  Paystack Recruitment 2019 (3 Positions)

JOB REQUIREMENTS

  • A minimum of Bachelor's Degree or Higher
    National Diploma in any discipline
  • 1 to 2 years proven customer support experience
  • Good communication skills
  • Strong telephone etiquette and management
  • Ability to adapt/respond to different types of
    characters
  • Good administrative skills
  • Computer literate with good understanding of
    Microsoft Office Suite
  • Familiar with CRM systems and practices
  • Strong organizational skill and be deadline
    oriented
  • Customer focused and goal driven
  • Result oriented
  • Very smart, vibrant and articulate
  • Good time management and decision making skills
  • Possess a positive attitude to work
  • Excellent consultative and rapport-building
    skills

REMUNERATION

  • Competitively attractive

Method of Application

Click here to apply

Application Closing
Date:
Not Specified

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