Customer service representatives in a reputable farm sales company

Vines Realty Afrique Limited Recruitment 2019

An indigenous organization that specializes in sales of farm produce is currently recruiting for customer service representatives.

 

Job title: customer service representatives.

Job ID: CSR45267

Job Type: Full time

Location: Nigeria

 

Job Description

  • Greet customers warmly and ascertain problem or reason for calling.
  • Assist customers with the placement of orders.
  • Opens customer account by recording account information.
  • Maintains customer’s records by updating account information.
  • Manage a large amount of incoming/outgoing calls.
  • Answer questions on terms of sale.
  • Build sustainable relationships of trust through open and interactive communication.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Establish, develop and maintain positive business and customer relationships.
  • Provide satisfactory response to customer’s request on product, prices and availability.
  • Taking customer’s order and responding to same promptly.
  • Providing excellent customer service thereby increasing the company’s customer base.
  • Achieve agreed to sales targets and outcomes within schedule.
  • Keeping a record of the client’s complaints and forwarding the same to the operation executive or human resource officer.
  • Being familiar with the information on all the products and giving it out to the customer on request.
  • Contribute to team efforts in accomplishing organizational goals.
  • Help to promote the company culture by providing a good marketing strategy for company products.
  • Maintain a database of customer contacts.
  • Follow communication procedures, guidelines and policies.
  • Undertake other duties as assigned

 

Requirement

  • BSc, HND in any field
  • Excellent oral and written communication skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Result oriented
Related:-  618Bees Recruitment 2019

 

Method of Application

Qualified and Interested Candidates should send their CVs to hrhelpdesk.foodjaarlimited@gmail.com using the role applied as the subject of the mail.

 

Application Closing Date: Not Specified

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