IHS Tower Recruitment 2019

IHS Tower Career Recruitment March 2019

IHS Towers is currently Recruiting suitable and qualified candidates to fill the role of a Senior Manager, Technical Business Analysis in The reputable organization

Company Description

IHS Towers is the major independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East that was founded in 2001, IHS provides services across the full tower value chain – colocation on owned towers, deployment and managed services. Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.


Why Work With Us?

What we do Critical telecom infrastructure driving mobile growth IHS Towers brings the power of mobile to hundreds of millions, accelerating the digitalization of economies through the acquisition, management and construction of critical national infrastructure. Learn more about our growing markets here. Building and operating telecom infrastructure throughout emerging markets

Emerging markets are vast in size and geographically very diverse which can create obstacles for mobile network operators. IHS Towers is uniquely prepared to meet the challenges in several important ways, outlined below while operating environmentally sustainable and reliable towers.


IHS Towers employs approximately 2,000 employees. Our engineers’ local know-how and technological capabilities ensure that our towers are fit for purpose on day one and every day thereafter.

We are seeking suitable & qualified candidates to join our organization in the following positions


Job Title: Senior Manager, Technical Business Analysis

Job ID: SMTBA7637

Location:: Lagos Nigeria

job Type: Full Time

Job Details
Seniority Level
Mid-Senior level

Industry: Telecommunications


Job Description

This role operates out of the Technical Department and interfaces across the Technical leadership as well as other key functional areas such as Information Technology (IT) and Finance. In this role, you will be required to:

Demonstrate and embed deep understanding of the business across functional areas of the Technical organization, leveraging relationships and requirements engineering practices to continuously improve business processes and drive business success.
Develop business cases and implement benefit realization metrics for evaluating Technical projects and programs.
Identify the business intelligence, reporting, and data analysis needs across Technical while also ensuring that all aspects of Technical operational data are received, processed and reported to meet key stakeholders’ expectations and drive business decision-making.

This role is for you if you love the challenge of being a transformer in a big way, playing a key role in setting up and building structures. You will need to apply a multi-disciplinary mindset to work, facilitating training and awareness, and managing change, while also continue selling the value of your own role to critical stakeholders and contribute actively towards strengthening the risk management culture within Technical. You must be dynamic, possess a deep understanding of the Technical environment, and have a strong drive to deliver results.


Key Roles & Responsibilities:

Business Analysis

· Know and execute best practices for business analysis processes and functions from industry and strategic standpoints.

· Work directly with stakeholders across the Technical organization to elicit, understand, document, review, and prioritize business requirements.

· Lead elicitation sessions with functional stakeholders to gather requirements by utilizing and adapyting best-practice elicitation techniques, including documentation analysis, on-site visits, surveys, interviews, etc.

· Collaborate with Technical functions to perform ongoing analysis and decomposition of complex business problems towards proffering solutions for implementation.

· Communicate the needs and requirements of the various Technical functions to IT and/ or vendors.

· Function as super-user and support the development of user test cases and testing processes working with project teams.

· Facilitate train-the-trainer programs for user departments.

· Analyze the needs of various Technical functions and recommend solutions and procedures to meet business requirements.

· Prepare and analyze Technical business cases for projects and initiatives.

· Perform research and analysis for proposed projects in order to determine feasibility and present findings to management.

· Analyze business and functional requirements for process automation.

· Assess and report the realization of project or program benefits pre- and post-deployment.

· Continuously identify business improvement opportunities, either through automation or process enhancement.


Business Intelligence

· Leverage data intelligence to support and drive business decisions and recommendations by generating complex and custom reports in existing databases and systems from multiple cross-functional sources.

· Demonstrate a deep understanding of the business strategy and deliver insights into ongoing trends across Technical operations.

· Extract and collate metrics/ measures for evaluating all Technical Department strategic initiatives and continuously track and evaluate status.

· Prepare and update Technical strategic target dashboard reports containing the status of tracked initiatives.

· In consultation with the Process Manager, define and update appropriate metrics to measure internal Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) performance against targets across Technical functions.

· Continuously monitor internal SLAs and OLAs compliance against set expectations, escalating breaches (if any) and periodically preparing SLA/ OLA monitoring/ compliance report.

· Initiate and coordinate ad hoc and periodic reporting processes in liaison with stakeholder functions.

· Mine, analyze, collate, and report data for review and validation by Technical Directors.


· Provide project or program support as required.

· Perform other responsibilities as assigned by Director, Business Decision Support (Technical).


Functional Competencies:

  • Business Analysis
  • Business Intelligence
  • Data Mining & Analysis
  • Requirements Gathering Analysis
  • Stakeholder Management
  • Strategic Thinking
  • Advanced MS Office skills in Excel & Powerpoint
  • IT Applications & Systems Knowledge
  • Knowledge & Application of Software Development Lifecycle (SDLC) methodology
  • Change Management
  • Project Management

Experience & Qualifications Required:

  • Bachelors Degree in IT, Statistics, and/ or related fields; MBA will be an added advantage.
  • Business Analysis certification is mandatory.
  • Six Sigma qualification is mandatory.
  • Minimum of +10 years’ hands-on experience, including most recent 7 years in any or most of the following areas: business & functional analyses; data-mining, business intelligence, modelling, and reporting; project and product lifecycle management; working as part of a Technical/ Network Operations team within a telco or tower business; business case development and analysis & assessment of business benefits & realization; and/ or business analysis in ERP and/ or large automation/ systems project.
  • Proven mastery of delivering work products in different forms, including reports, correlation and predictive models, trends, insights, and recommendations.
  • Quality Assurance (QA) skills.
  • Effective interpersonal skills.
  • Demonstrable experience in preparing user manuals and documenting/ articulating complex requirements to diverse audiences.
  • Familiarity with emerging trends regarding ERP and application systems.
  • MySQL development experience is a plus.

Method of Application

Click here to apply

Applications close: 15th March 2019

If you have any further questions you’d like to ask us or you need assistance as regards the application for the Job roles, then comment below now.

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