ISON BPO Recruitment 2019

ISON BPO Recruitment 2019

Company Description


ISon BPO is a reputable Medical Diagnostics Company, operating in Nigeria for over 36 Years.


We represent several multinational medical equipment manufacturers
and we are in need of the following roles in Lagos, South East, Abuja, North,
and South-South.

  1. Position: Field Service Engineer

Job ID: FSE6355

Job Type: Full Time

Location: Nigeria

Job Summary:

  • Basic troubleshooting, installation, maintenance
    and repair on designated equipment
  • Completing Preventative Maintenance and field
    modifications
  • Keeping up to date on administrative
    responsibilities such as maintaining
  • customer service logs and internal service
    records in a timely manner
  • Maintaining daily communications with customers
    to ensure resolution and proper follow-up
  • Utilizing the escalation process to resolve
    customer service delivery issues
  • Identifying and participating in sales
    opportunities such as new contracts,
  • contract renewals and system sales
  • Working as a member of the local team to provide
    efficient service delivery to
  • all accounts within assigned area

Education and Skills
Required:

  • Bachelor’s degree with at least a 2.1 grade in
    Electrical Engineering,
  • Biomedical Engineering or related field
  • Minimum of two (2) years work experience
  • Resourceful, with the ability to work
    independently
  • Strong time management skills
  • Ability to adapt to changing circumstances
  • Decision-making, problem resolution and creative
    thinking skills
  • Attention to detail
  • Ethical and trustworthy
  • Proficient level of computer skills including MS
    Word, PowerPoint, Excel and Outlook
  • Excellent analytical, interpersonal and
    communication skills with the ability to
  • communicate complex technical issues in an easy
    to understand manner
  • Position: HCP Medical Representatives

Job ID: FSE6356

Job Type: Full Time

Location: Nigeria

Job Summary:

  • Detailing to Health Care Professionals with
    focus on value add and product differentiation.
  • Hold HCP presentations as well as Diabetes
    Management clinic meetings with patient groups with approved slide from RDC
    Sales Manager W/A
  • Implementation of RDC HCP strategies as directed
    my Sales Manager W/A
  • Implementation of Sales Strategy with key
    marketing messages by customer segmentation.
  • Identify new possible clients as well as
    opportunities within existing clients in order to further grow business.
  • Ensure monthly reviewing and reporting of sales
    to drive annual sales targets and achieve increased revenue and market share.
  • Ensure correct and effective brand awareness at
    customer sites and offices.
  • Plan and facilitate (user and promotional)
    workshops for existing and new possible clients in order to showcase and market
    Roche services and products.
  • Ensure ongoing liaison, contact, interaction and
    communication with customers and specifically key responsible contacts in order
    to provide customer service excellence.
  • To perform basic complaint management functions
    which includes but is not limited to receiving a case from the customer and
    reporting it to the DC call centre for capturing and investigating

Education and Skills
Required:

  • Preferably a pharmacist or a graduate with
    science background (minimum of 2.1 for a Science graduate)
  • Minimum of 3 years Sales and Medical Rep experience,
    preferably in area of Diabetes related products
  • 3 – 5 years sales experience within the
    Insulin/Diabetes Monitoring environment
  • Must have proven record of HCP engagements and
    be able to discuss Strategy

Proven track record of the following:

  • Customer relations and interaction (Relationship
    Building)
  • Good communication skills (oral and written)
  • Presentation skills and information
    communication style (Influencing)
  • Persuasive skills and emotional intelligence
  • Problem solving and analytical skills
  • Result oriented and able to deliver customer’s
    needs
  • Negotiation skills and ability to be decisive
    and take appropriate actions

3. Position: Key Accounts Executives (Abuja & Port
Harcourt)

Job ID: FSE6357

Job Type: Full Time

Location: Nigeria

Job Summary:

  • Oversee the relationships of the company with
    its most important clients.
  • Develop trust relationships with a portfolio of
    major clients to ensure they do not turn to competition.
  • Acquire a thorough understanding of key customer
    needs and requirements.
  • Expand the relationships with existing customers
    by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are
    delivered to customers in a timely manner
  • Serve as the link of communication between key
    customers and internal teams.
  • Resolve any issues and problems faced by
    customers and deal with complaints to maintain trust.
  • Play an integral part in generating new sales
    that will turn into long-lasting relationships
  • Prepare regular reports of progress and
    forecasts using key account metrics

Education and Skills Required:

  • Bachelor’s degree with at least a 2.1 grade in
    Laboratory Sciences or related field
  • Minimum of two (2) years’ work experience
  • Experience in sales and providing solutions
    based on customer needs
  • Strong communication and interpersonal skills
    with aptitude in building
  • relationships with professionals of all
    organizational levels
  • Excellent organizational skills
  • Ability in problem-solving and negotiation
  • Resourceful, with the ability to work
    independently
  • Decision-making, problem resolution and creative
    thinking skills
  • Attention to detail
  • Ethical and trustworthy

4. Position: Sales Executive (Diabetes)

Job ID: FSE6358

Job Type: Full Time

Location: Nigeria

Job Summary:

  • Responsible for the Sales and Distribution of
    Diabetes Products in his/her assigned territory
  • Delivery of the assigned Volume and Value
    Targets for Diabetes Product
  • Customer base expansion and territory growth
  • Responsible for ensuring right pricing of the
    Products and generating the required profit for his/her territory
  • Effectively execute all Marketing activities and
    Promotions in territory while deploying the right materials in the right way at
    the right time
  • Manages the Credit transactions of the individual
    customers to ensure zero bad debts while maintaining the required credit limit
    and approved length of time for credit by customer
  • The face of ISN in his/her territory therefore
    must manage customer (Trade/HCP/Consumer) relationships while ensuring the
    right processes are followed.
  • Ensuring the right communication to and from the
    Company (a go between the Customers and the Company)
  • Effectively manage the various Company Customer
    Programs for Wholesalers, Retailers, Consumers and other relationships.
  • Responsible for effectively managing and maintaining
    all Work tools in good condition at all times.
  • Manages stock rotation within his/her territory
    utilizing the first expiry first out Policy
  • Adhere to all Company Policies on Cash &
    Credit transaction and overall Policy obtainable in the Company

Education and Skills
Required:

  • 3 to 5 years’ experience in selling FMCG
    products or Medical related products
  • Must have graduated with a 2.1 from a reputable
    university, preferably with a degree in Medical Laboratory Sciences.
  • Self-starter and highly motivated individual with
    ability to work with limited supervision
  • Have a proven track record of Target
    Achievements and innovative deployments
  • Must be able to manage a territory (Wholesale,
    Retail (Pharmacies) and hospitals
  • Effective communicator, ability to build rapport
    and maintain relationship
  • Highly customer focused constantly working to
    increase customer satisfaction
  • Ability to impress customer and clients with
    exceptional presentation and
  • customer service skills
  • Proficient level of computer skills including MS
    Word, PowerPoint, Excel and Outlook
  • Must have a Valid driving Licence- Licence to be
    presented during the Interview

5. Position: Sales
Executive (Diagnostics)

Job ID: FSE6359

Job Type: Full Time

Location: Nigeria

Job Summary:

  • To anchor and support sales and business
    development activities across assigned territory
  • Responsible for marketing and sales of ISN diagnostics
    products in assigned territory
  • Service existing accounts, obtains orders, and
    establishes new accounts by planning and organizing daily work schedule to call
    on existing or potential clients
  • Focuses sales efforts by studying existing and
    potential volume of clients
  • Submits orders through company approved methods
  • Keeps management informed by submitting activity
    and results reports, such as, weekly work plans, weekly report and monthly and
    annual territory analyses
  • Competition intelligence gathering
  • Resolves customer complaints by investigating
    problems; developing solutions; preparing reports; making recommendations to
    management
  • Maintains professional and technical knowledge
    by attending educational workshops and training; reviewing professional
    publications; establishing personal networks; studying partner literature to
    improve product knowledge
  • Provides historical records by maintaining
    records on area and customer sales
  • Contributes to team effort by accomplishing
    related results as needed
  • Execution of targeted market development and
    customer relationship management strategies for assigned territory
  • Coordination with technical teams (Engineering and
    Application Specialist) for timely demo and trouble shooting
  • Generate leads & convert leads into sales
  • Ensure timely payment collection
  • Ensure better customer satisfaction

Education and Skills
Required:

  • 3 to 5 years’ experience in selling FMCG
    products or Medical related products
  • Must have graduated with a 2.1 from a reputable
    university, preferably with a degree in Medical Laboratory Sciences.
  • Self-starter and highly motivated individual
    with ability to work with limited supervision
  • Have a proven track record of Target
    Achievements and innovative deployments
  • Must be able to manage a territory (Wholesale,
    Retail (Pharmacies) and hospitals
  • Effective communicator, ability to build rapport
    and maintain relationship
  • Highly customer focused constantly working to
    increase customer satisfaction
  • Ability to impress customer and clients with
    exceptional presentation and customer service skills
  • Proficient level of computer skills including MS
    Word, PowerPoint, Excel and Outlook
  • Must have a Valid driving Licence- Licence to be
    presented during the Interview

6. Position: Product Specialists

Job ID: FSE6360

Job Type: Full Time

Location: Nigeria

Job Summary:

  • As a Product Specialist, you will be working mainly
    with major laboratories, medical diagnostic centres, tertiary health centers
    (both government and private), Non-Governmental Organizations (NGOs), and other
    medical institutions, promoting and selling our diagnostic equipment and
    services to support their provision of quality healthcare to patients.
  • In this challenging role you will plan and execute
    daily sales activities and marketing initiatives while building and maintaining
    strong internal & external customer relationships

Key Responsibilities:

  • Ensuring sufficient sales activity, territory
    coverage and future prospect development to achieve individual set financial
    targets;
  • Working closely with our supplier’s/internal
    marketing teams, developing growth targets and appropriate activities. Tracking,
    monitoring and measuring marketing and promotional activities;
  • Understanding customer needs, presenting
    solutions and creation of proposals, with the delivery of added value to the
    customer central to the offering;
  • Maintaining good knowledge of competitor strategy
    and activity to identify new areas of business growth; offering insight data to
    support negotiation and overcome objections.
  • Providing excellent service to the customer ensuring
    they are kept up to date with all progress;
  • Provide a strong after sales support service to
    the customer to ensure longevity of the relationship;
  • Attend trade shows and/or industry conferences
    to network, be a guest speaker or promote the business;
  • Coordinate with all other ISN team or support
    functions
  • As required, sharing best practices and insight

Education and Skills Required:

  • Bachelor’s degree with at least a 2.1 grade in
    Laboratory Sciences or related field
  • Minimum of four (4) years work experience
  • Previous medical devices sales experience highly
    preferred
  • Proven ability to quickly learn new
    applications, processes, and procedures
  • Presents a professional image with ability to
    form strong relationships with customers, colleagues and wider ISN business
  • Willingness to travel, sometimes at short notice
  • Competent computer literacy

7. Position: Sales Assistants

Job ID: FSE6361

Job Type: Full Time

Location: Nigeria

Job Summary:

  • Support sales department by performing administrative
    tasks, tracking, nvestigating, and reporting sales information and resolving
    sales issues
  • Maintain client database by inputting customer
    profile and updates, invoice and ordering records; preparing and distributing
    monthly reports
  • Update managers by consolidating, analysing, and
    forwarding daily action summaries
  • Resolve order and inventory issues by investigating
    data and history; identifying alternate means for filling orders; notifying
    managers and customers
  • Ensure client orders are complete with all
    outstanding supplies addressed
  • Forward product samples by entering request;
    arranging distribution and notifying customer
  • Prepare sales presentations by compiling data;
    developing presentation formats and materials
  • Maintains professional and technical knowledge
    by attending educational workshops and training; reviewing professional
    publications; establishing personal networks; studying partner literature to
    improve product knowledge
  • Provides historical records by maintaining
    records on area and customer sales
  • Contributes to team effort by accomplishing
    related results as needed

Education and Skills Required:

  • 1 to 2 years’ experience in selling FMCG products
    or Medical related products
  • Must have graduated with a 2.1 from a reputable
    university, preferably with a degree in Medical Laboratory Sciences.
  • Self-starter and highly motivated individual with
    ability to work with limited supervision
  • Strong interpersonal and business relationship
    skills
  • Detail oriented with strong organizational and
    follow-through skills
  • Excellent analytical and reporting skills
  • Effective communicator, ability to build rapport
    and maintain relationship
  • Highly customer focused, constantly working to
    increase customersatisfaction
  • Proficient level of computer skills including MS
    Word, PowerPoint, Excel and Outlook

8. Position: Accounts/Audit Officer

Job ID: FSE6362

Job Type: Full Time

Location: Nigeria

Job Summary:

  • Tax Administration: WHT, VAT,CIT,PAYE etc
  • Regulatory Compliance
  • Process Review & Implementation
  • General Ledger Accounting/Audit Investigation

Education and Skills Required:

  • Not less than 3 years’ experience in FMCG
  • Must have graduated with a 2.1 from a reputable
    university with a degree in Accounting. ACA is an added advantage
  • Financial Statement Analysis
  • Preparation of Financial Statements
  • Budgeting & Variance Analysis
  • Cost reduction and containment
  • Inventory Valuation
  • Self-starter and highly motivated individual
    with ability to work with limited supervision
  • Proficient level of computer skills including MS
    Word, PowerPoint, Excel and Outlook

Method of Application

Interested and qualified should applications should be sent
to: recruitment.isn@gmail.com
stating the position applied for as the subject of the mail.

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