Commercial Quality Analyst

Website Jumia

Jumia is one of Africa’s leading internet group with huge successes such as Jumia, Jumia Travel, Jumia Food, Jumia Deals, Jumia House, Jumia Jobs and Jumia Services

Job Title: Commercial Quality Analyst

Job ID: CQA7838

Location: Nigeria

Department: Commercial Planning & Performance

Job Title: Commercial Quality Analyst

Experience: 0 to 2 years

City: Lagos

Country: Nigeria

Who we are: Jumia Group

Jumia is the leading e-commerce player in Africa. Jumia was founded in 2012 in Nigeria with a clear mission, to relentlessly build the most effortless and reliable online shopping environment, providing consumers with the widest range of genuine products at low prices. Jumia has now expanded to 15 countries with over 4,000 employees across Africa, integrated most of the value chain from our own delivery fleet to our customer service and our own warehouse.

Jumia is part of Jumia Group, a leading global incubator of startups specialized in e-commerce. Jumia Group is Africa’s leading internet firm, with already over 14 African countries and huge successes such as Jumia eCommerce, Jumia Food, Jumia Cars, Jumia House and Jumia Travel. It is led by very talented people offering a great mix of local and international profiles.

Jumia Group has 7 investors, MTN, Millicom, Rocket Internet, Axa, Orange, CDC, and Goldman Sachs. The group went public by listing on the NYSE in 2019 as the first African Tech Start-Up to do so.

Africa is one of the fastest-growing economies in the world, offering excellent opportunities in a vibrant and booming environment. Its economic growth has enabled innovative businesses to flourish and this is where Jumia Group steps in.

We are currently looking for exceptional people to join our team and embark on an exciting journey.

Commercial Quality Analyst

The Commercial Quality Analyst will report to the Head of Commercial Planning:


  • Assess and maintain the quality & integrity of Performance Steering Actions and Pricing battles
  • Defining SOPs and creating processes to ensure we have a clear set of guidelines to improve performance steering process
  • Validate the performance-related actions and make sure the right set of battles are provided to the category teams
  • Defining thresholds to assess and validate the quality of work received from third-party vendors
  • Audit the work of third-party vendors to ensure they are meeting their SLA
  • Meet the targets in terms of total audits in a day and plan action items to improve the quality score

A successful candidate will be:

  • Action-oriented and result-oriented
  • Strong interpersonal skills: active listening, teamwork, positive attitude, conflict resolution, and integrity.
  • Well organized and fast learner
  • Very independent with a strong ability to go further than the expectations

Required background and technical skills:

  • Recent graduates with a background in Business Administration, Commerce or any related fields
  • Proficiency in MS Office and Excel
  • Six Sigma Green Belt (Preferable but not mandatory)

As a whole, we expect someone passionate, creative and able to work efficiently. We expect a leader.

We offer:

  • A unique experience in an international, entrepreneurial, yet structured environment
  • Unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet ventures
  • The opportunity to be part of a team full of talented people with the best backgrounds

To apply for this job please visit

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