VFD Group Recruitment 2019

IT Support Officer Job at VFD Group


VFD Group is currently recruiting suitable and qualified candidates to fill the role of IT support officers in the organization.


Organization Description

VFD Group is an alternative financial service holding company that creates value by working within Nigeria’s informal financial sector to create innovative products and solutions that are accessible to the everyday Nigerian.


We are recruiting to fill the position below:


Job Title: IT Support Officer

Job ID: ITO68383

Location: Lagos Nigeria

Job Type: Full Time

Department: IT

Reporting Relationships: Reports to Head IT


Job Summary

  • Responsible for the effective operation of all computer systems, related network management and hardware.


Key Task


  • Oversee network infrastructure and systems functionality
  • Mobile Device management
  • Support end-users
  • Monitor the performance of business-critical systems to prevent delays and outages.




  • Maintain and optimize local company networks and servers
  • Implement & manage security or integrity and backup procedures
  • Provide user training, support, advice and feedback
  • Manage secure network access for remote users
  • Manage stocks of equipment, consumables and other supplies
  • Manage external contractors including programmers, analysts and support specialists
  • Keep abreast with new technology
  • Design maintenance procedures and implement
  • Oversee data backup and system security operations (e.g. user authorization, firewalls)
  • Coordinate installations, upgrades and configurations of hardware and software
  • Ensure availability of computers and IT network application process.
  • Assess system performance and recommend improvements
  • Participate and manage all communication IS technical direction and initiatives
  • Manage access to internet services
  • Record management of software licences
  • Evaluate the functionality of systems
  • Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
  • Develop IT policies and practices


Specification/ Qualification

  • First degree or it’s equivalent in Computer Science, IT or relevant field


Minimum Experience:


  • 4 years of relevant experience with system installation, configuration, analysis, of which at least a year must have been spent in a similar role in the financial services industry.
  • Thorough knowledge of networks and cloud computing


Professional Membership:


  • Qualifications and membership in relevant professional body.


Key Performance Indicators:


  • Prompt resolution of software and hardware issues
  • Implementation of the backup procedure
  • Cost Vs Budget expended of IT consumables/budget
  • Timely maintenance and upgrades of systems
  • Number of initiated IT projects
  • Number of strategic IT project implemented


Competence Requirements Core Skills:


  • Technical skills
  • Team leadership
  • Process enhancement
  • Communication skills
  • Problem-solving skills
  • Budget management


Generic Skills:


  • Teamwork
  • Integrity
  • Pro-activity
  • Detail orientation
  • Interpersonal
  • Time Management
  • Organization


Method of Application

Interested and qualified candidates should send their CV to careers@vfdgroup.com with the relevant position applied for as heading.


Application Deadline: Monday 18th November 2019


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