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Enrollment Officer Job description sample

This Enrollment Officer Job description sample can assist in creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your job duties and requirements.

Job Title: Enrollment Officer

Job Objective(s)

  • Enrolment (Onboarding of enrollees, Card production, Client termination)
  • Premium computation and a notice of suspension
  • Client reinstating and Provider change
  • Assist Medical Operations with enrollees/providers to process information in response to enquiries and requests on partnership experience.
  • Notice of suspension to enrollees
  • Sustaining an Efficient Enrollment Process
  • Create a good rapport with potential clients’ families and help the organization get the word out.
  • Ensure that good relationships are maintained with parents and students during the application, enrollment, interview, and offer processes.
  • Provide documented reports about anticipated and future enrollments.
  • To facilitate marketing and strategic planning, please supply demographic data.
  • Respond to all inquiries about enrolling.
  • Verify that enrollments are accurately filled out and uploaded per the protocol guidelines.
  • Handling phone and in-person inquiries.
  • Processing and acknowledgement of enrollment application forms in a timely and accurate manner.
  • Give potential families prompt, professional information about their enrollment status.
  • Keep an up-to-date enrollment database.
  • Recognize, monitor, and update the registration fee while verifying the payment of said amount.
  • Organize interview dates, hours, and forms through correspondence.


Specification/Qualification Requirement:

  • Qualification: Minimum of first degree; Master’s degree would be an added advantage
  • Age: Between 25 and 45 years


Experience Required:

  • Minimum Experience: Minimum of 2 years post-qualification experience in a similar role in a Health Maintenance Organization (HMO) or handling an HMO desk in a Hospital
  • Must possess outstanding ICT and Administrative skills.


Professional Membership:

  • Professional qualification in Management and Administration is an added advantage.


Reporting Relationship:

  • Reports to: Head, Medical Operations
  • Supervises: Enrollment

Job Responsibilities

  • Onboarding of enrollees
  • Card production
  • Premium computation
  • Client Termination
  • SLA, invoice and debit notes
  • Production and profit analysis
  • Notice of suspension, demand letters and policy documents
  • Client reinstating and Provider change
  • Liaise with enrollees/providers to process information in response to enquiries and requests on partnership experience
  • Notice of suspension
  • Social Media influencing
  • Information and communication technology
  • Any activity requested by Management

Core Skills:

  • Planning and Strategy
  • Research
  • Administrative skills
  • Decision-Making Skills
  • Negotiation Skills
  • Strategic management
  • Risk Management
  • Financial Accounting and analysis
  • Cost and Management Accounting
  • Budget management and control
  • IT Applications in business and customer service

Generic Skills

  • Organisation Context
  • Leadership
  • Communication
  • Presentation Skills
  • Relationship Management Skills
  • Emotional Intelligence
  • Analytical skills
  • Interpersonal Skills:
  • Environmental awareness
  • Performance Management
  • Office productivity IT tools
  • Fiscal Management

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