Enrollment Officer Job description sample
This Enrollment Officer Job description sample can assist in creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your job duties and requirements.
Job Title: Enrollment Officer
Job Objective(s)
- Enrolment (Onboarding of enrollees, Card production, Client termination)
- Premium computation and a notice of suspension
- Client reinstating and Provider change
- Assist Medical Operations with enrollees/providers to process information in response to enquiries and requests on partnership experience.
- Notice of suspension to enrollees
- Sustaining an Efficient Enrollment Process
- Create a good rapport with potential clients’ families and help the organization get the word out.
- Ensure that good relationships are maintained with parents and students during the application, enrollment, interview, and offer processes.
- Provide documented reports about anticipated and future enrollments.
- To facilitate marketing and strategic planning, please supply demographic data.
- Respond to all inquiries about enrolling.
- Verify that enrollments are accurately filled out and uploaded per the protocol guidelines.
- Handling phone and in-person inquiries.
- Processing and acknowledgement of enrollment application forms in a timely and accurate manner.
- Give potential families prompt, professional information about their enrollment status.
- Keep an up-to-date enrollment database.
- Recognize, monitor, and update the registration fee while verifying the payment of said amount.
- Organize interview dates, hours, and forms through correspondence.
Specification/Qualification Requirement:
- Qualification: Minimum of first degree; Master’s degree would be an added advantage
- Age: Between 25 and 45 years
Experience Required:
- Minimum Experience: Minimum of 2 years post-qualification experience in a similar role in a Health Maintenance Organization (HMO) or handling an HMO desk in a Hospital
- Must possess outstanding ICT and Administrative skills.
Professional Membership:
- Professional qualification in Management and Administration is an added advantage.
Reporting Relationship:
- Reports to: Head, Medical Operations
- Supervises: Enrollment
Job Responsibilities
- Onboarding of enrollees
- Card production
- Premium computation
- Client Termination
- SLA, invoice and debit notes
- Production and profit analysis
- Notice of suspension, demand letters and policy documents
- Client reinstating and Provider change
- Liaise with enrollees/providers to process information in response to enquiries and requests on partnership experience
- Notice of suspension
- Social Media influencing
- Information and communication technology
- Any activity requested by Management
Core Skills:
- Planning and Strategy
- Research
- Administrative skills
- Decision-Making Skills
- Negotiation Skills
- Strategic management
- Risk Management
- Financial Accounting and analysis
- Cost and Management Accounting
- Budget management and control
- IT Applications in business and customer service
Generic Skills
- Organisation Context
- Leadership
- Communication
- Presentation Skills
- Relationship Management Skills
- Emotional Intelligence
- Analytical skills
- Interpersonal Skills:
- Environmental awareness
- Performance Management
- Office productivity IT tools
- Fiscal Management
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