Front Desk Representative Job description
This Front Desk Representative job description template is designed to provide applicants with detailed insight into the role and help them understand how to stand out as desirable candidates. Recruiters can also customise this template or guide to attract the right candidates for their organisation.
Job Title: Front Desk Representative
Role Description
The Front Desk Representative will be responsible for performing all receptionist and clerical duties at the main entrance desk. As the first point of contact for our visitors, you will be the “face” of the company and play a key role in creating a positive first impression.
Responsibilities
- Greet and welcome guests as they approach the front desk.
- Answer questions and address any complaints.
- Maintain a tidy and presentable front desk, ensuring all necessary materials (such as pens, forms, and paper) are available.
- Handle all incoming calls, redirecting them as needed or taking messages.
- Receive and distribute letters, packages, and other deliveries.
- Prepare outgoing mail by drafting correspondence and securing parcels.
- Check, sort, and forward emails as required.
- Monitor office supplies and place orders when necessary.
- Keep records and files updated.
- Monitor office expenses and costs.
- Take on additional duties as assigned, such as making travel arrangements and managing schedules.
Requirements
- Qualified candidates should have a degree from a reputable institution.
- Proven experience as a front desk representative, agent, or in a similar role is preferred
- Familiarity with office equipment, such as fax machines and printers, is required.
- Ability to be appropriately dressed at all times.
- Proficiency in English, both spoken and written, is essential.
- A strong knowledge of MS Office, particularly Excel and Word, is also required.
Required Skills
- Effective communication and strong interpersonal skills.
- Excellent organisational and multitasking abilities
- Proficient problem-solving skills.
- Dedicated customer service orientation.